Shipping

Delivery Costs

Please see a full list of our Local Areas (CPT / JHB / PTA), our other Main Hubs, and Outlying Areas below.

Note
* A parcel's weight is calculated as physical / volumetric - whichever is greater is applied to your order as per courier requirements.
** Order value is VAT inclusive.
*** Shipping Fee / Delivery Costs are calculated on the order value before discounts are applied.

Your shipping is calculated according to the information you provide in the "City" field when checking out / adding a new address - please ensure that you have added this information correctly and without typos. If you have checked that & think you should be in a Local Area / Main Hub, please pop us an email and we will look into it for you.

OUR LOCAL AREAS: 
GAUTENG: Alberton, Bedfordview, Benoni, Boksburg, Bryanston, Centurion, Edenvale, Fourways, Germiston, Johannesburg, Kempton Park, Krugersdorp, Midrand, Pretoria, Randburg, Roodepoort, Sandton, Tshwane

WESTERN CAPE: Athlone, Bellville, Bloubergstrand, Brackenfell, Cape Town, Durbanville, Fish Hoek, Gardens, Gordons Bay, Hout Bay, Kenilworth, Kuilsrivier / Kuils River, Melkbosstrand, Milnerton, Parow, Rondebosch, Sea Point, Stellenbosch, Somerset West, Strand, Wynberg

MAIN HUBS:
EASTERN CAPE: East London, Port Elizabeth / Gqeberha

FREE STATE: Bloemfontein

GAUTENG: Lenasia, Meyerton

KWAZULU NATAL: Ballito, Durban / Ethekweni, Durban North, Hillcrest, Pietermaritzburg, Pinetown, Salt Rock, Sharka's Rock, Umhlali

LIMPOPO: Polokwane

MPUMALANGA: Nelspruit

WESTERN CAPE: George, Paarl

OUTLYING & REMOTE AREAS:
Anywhere not listed as a local area / main hub.

COURIER DELIVERY TIMES:
Courier delivery time is usually 1 to 3 working days if you are within a major town, 3 to 5 working days if you are in an outlying area, or up to 7 working days if you are in a remote area - this is from the time that your parcel is dispatched from our warehouse.

Delivery via courier door-to-door takes place Monday to Friday during office hours only. Orders might occasionally be shipped in 2 or more parcels due to logistics and timing, but generally all items are shipped together in one parcel. While the couriers usually deliver within the time specified above, these times are estimates and cannot be guaranteed. Canine & Co cannot be held liable for delays in delivery times.

Timing Until Dispatch

Once all the products you ordered are in our warehouse (usually takes 2 to 4 days), you will receive an email confirmation. Thus, it can take up to 5 working days until your parcel is dispatched (handed over to the courier), but depending on the products in your cart, this might be slightly longer or shorter. These are estimated times only - we are reliant on quick turnaround times from both suppliers and courier companies.

Should we run into any situations where stock is not available from a supplier or importer (out of stock or recently discontinued etc.), you will be notified and given the option of swapping this item or obtaining a credit voucher or refund.

If the parcel has been dispatched from Canine & Co and there is a delay in the expected delivery time due to the courier company, we will assist you as much as possible in dealing with the courier company (please see estimated delivery times in the section above).

Delivery Address

We require a DAYTIME physical address for delivery. Courier companies unfortunately cannot guarantee specific times that they will deliver your parcel, but it will be during working hours from a Monday to Friday. If you want your parcel delivered on a specific day (eg. a Monday or Wednesday), please make a note of this when placing your order. Also, if it would be okay to leave your parcel with a neighbour for example - please let us know.

If the courier has attempted to deliver the parcel twice and has been unable to do so due to the residence / business being closed or vacant, you will be charged a re-delivery fee of R200.

We only ship parcels to addresses within our South African borders. Please ensure that you include your FULL ADDRESS - including suburb and correct area code.

Payments

Payments are facilitated by our secure payment processing partner (Payfast). We accept credit cards, EFT, debit cards, QR Code Apps, Snapscan, Mobicred, RCS Store Cards & Zapper. Special arrangements can also be made for direct EFT's on request - pop us a mail on info@canineandco.co.za. 

NOTE: Pricing indicated on our website (canineandco.co.za) is exclusive to our online store, and not necessarily the same as our physical stores.