Shipping Policy

Shipping Policy

1. Delivery Costs

Please see a full list of our Local Areas (CPT / JHB / PTA), Main Hubs, and Outlying / Remote Areas below.

Order value / size
I live in CPT / JHB / PTA
I live in a main hub
I live in an outlying / remote area
Under R550 (under 25kg) R65 delivery R75 delivery R130 delivery
R550-R1100 (under 25kg) Free delivery R75 delivery R130 delivery
Over R1100 (under 25kg) Free delivery Free delivery Free delivery
Under R550 Overweight / Bulky Parcels (25kg+) R65 delivery + R5 per 1kg over 25kg R75 delivery + R5 per 1kg over 25kg R130 delivery + R6 per 1kg over 25kg
R550-R1999 - Overweight / Bulky Parcels (25kg+) Free delivery Free delivery + R5 per 1kg over 25kg R130 delivery + R6 per 1kg over 25kg
Over R1999 - Overweight / Bulky Parcels (25kg+) Free delivery Free delivery Free delivery + R6 per 1kg over 25kg


Note
* A parcel's weight is calculated as physical / volumetric - whichever is greater is applied to your order as per courier requirements.
** Order value is VAT inclusive.
*** Shipping Fee / Delivery Costs are calculated on the order value before discounts are applied.


Your shipping is calculated according to the information you provide in the "City" field when checking out / adding a new address - please ensure that you have added this information correctly and without typos. If you have checked that & think you should be in a Local Area / Main Hub, please pop us an email and we will look into it for you.


LOCAL AREAS: 

GAUTENG: Alberton, Bedfordview, Benoni, Boksburg, Bryanston, Centurion, Edenvale, Fourways, Germiston,Johannesburg, Kempton Park, Krugersdorp, Lethabong, Midrand, Pretoria, Randburg, Roodepoort, Sandton, Tshwane

WESTERN CAPE: Athlone, Bellville, Bloubergstrand, Brackenfell, Cape Town, Durbanville, Fish Hoek, Gardens, Gordons Bay, Hout Bay, Kenilworth, Kuilsrivier / Kuils River, Melkbosstrand, Milnerton, Parow, Rondebosch, Sea Point, Stellenbosch, Somerset West, Strand, Wynberg


MAIN HUBS:

EASTERN CAPE: East London, Port Elizabeth / Gqeberha

FREE STATE: Bloemfontein

GAUTENG: Lenasia, Meyerton

KWAZULU NATAL: Ballito, Durban / Ethekweni, Durban North, Hillcrest, Pietermaritzburg, Pinetown, Salt Rock, Sharka's Rock, Umhlali

LIMPOPO: Polokwane

MPUMALANGA: Nelspruit

WESTERN CAPE: George, Paarl

OUTLYING / REMOTE AREAS:

Anywhere not listed as a local area / main hub.

2. Courier Delivery Times

2.1. Courier delivery time is usually 1 to 3 working days if you are within a local area / main hub, 3 to 5 working days if you are in an outlying area, or up to 7 working days if you are in a remote area - this is from the time that your parcel is dispatched from our warehouse. If there are any queries regarding which delivery times apply to you, please contact Canine and Co.

2.2. Delivery via courier door-to-door takes place Monday to Friday from 08h00 to 17h00. Orders might occasionally be shipped in 2 or more parcels due to logistics and timing, but generally all items are shipped together in one parcel. While the couriers usually deliver within the time specified above, these times are estimates and cannot be guaranteed. Canine & Co cannot be held liable for delays in delivery times.

3. Timing Until Dispatch

3.1. Once all the products you ordered are in our warehouse (generally between 2 to 4 days), you will receive an email confirmation. Thus, it can take up to 5 working days until your parcel is dispatched (handed over to the courier), but depending on the products in your cart, this might be slightly longer or shorter. These are estimated times only - we are reliant on quick turnaround times from both suppliers and courier companies.

3.2. Should a situation arise where stock is not available from a supplier or importer (out of stock or recently discontinued etc.), you will be notified and given the option of swapping this item or obtaining a credit voucher or refund.

3.3. If the parcel has been dispatched from Canine & Co and there is a delay in the expected delivery time due to the courier company, we will assist you as much as possible in dealing with the courier company (please see estimated delivery times in the section above).


4. Delivery Address

4.1. We require a DAYTIME physical address for delivery. Courier companies unfortunately cannot guarantee specific times that they will deliver your parcel, but it will be during working hours from a Monday to Friday. If you want your parcel delivered on a specific day (eg. a Monday or Wednesday), please make a note of this when placing your order. Further, if you are comfortable with delivery of the product to a neighbour / colleague / a person present in your home at the time, please include a note when ordering the products.

4.2. If the courier has attempted to deliver the parcel twice and has been unable to do so due to the residence / business being closed or vacant, you will be charged a re-delivery fee of the greater of R200 or the costs incurred by Canine and Co.

4.3. We only ship parcels to addresses within our South African borders. Please ensure that you include your FULL ADDRESS - including suburb and correct area code.