Shipping Policy

1. Delivery Costs

If you are anywhere in the Johannesburg / Midrand / Pretoria / Cape Town Metropole please ensure your CITY is recorded as such so that you are routed to the correct delivery zone. Please try not to put your suburb in the city block.

Please see a list of some of our suburbs in (CPT / JHB / PTA) listed below. If you have checked below & and think that you should be in a Local Area / Main Hub, please pop us an email and we will look into it for you. Main Hubs, and Outlying / Remote Areas are also below.

Your shipping is calculated according to the information you provide in the "City" field when checking out / adding a new address - please ensure that you have added this information correctly and without typos. If you have checked that & think you should be in a Local Area / Main Hub, please pop us an email and we will look into it for you.

SOME LOCAL SUBURBS INCLUDE: 

GAUTENG: Alberton, Bedfordview, Benoni, Boksburg, Brakpan, Bryanston, Centurion, Craighall Park, Dunkeld, Edenvale, Edenglen, Ekurhuleni, Ferndale, Fourways, Gauteng, Germiston, Glenvista, Greenside, Houghton Estate, Hyde Park, Illovo, Johannesburg, Johannesburg South, JHB, Kempton Park, Kensington, Kibler Park, Krugersdorp, Lenasia, Lethabong, Linden, Maboneng, Melville, Midrand, Midstream, Modderfontein, Norwood, Northcliff, Northriding, Parkhurst, Parktown, Pomona, Pretoria, Randburg, Randfontein, Randpark Ridge, Rivonia, Roodepoort, Rosebank, Sandton, Sunninghill, Tshwane, Vanderbijilpark, Vereeniging, Waterfall, Weltevreden Park, Wendywood, Westcliff, Wierdapark, Wilgeheuwel, Wilro Park, Wonderboom, Woodmead

WESTERN CAPE: Bellville, Bergvliet, Bloubergstrand, Bo-Kaap, Brackenfell, Camps Bay, Capri Village, Century City, Claremont, Contermanskloof, Constantia, Crawford, Diep River, Durbanville, Fish Hoek, Gardens, Glencairn, Gordons Bay, Green Point, Heathfield, Hout Bay, Kenilworth, Klapmuts, Kommetjie, Kuils River, Kuilsrivier, Meadowridge, Melkbosstrand, Milnerton, Mowbray, Muizenberg, Newlands, Noordhoek, Oranjezicht, Ottery, Panorama, Parklands, Parow, Pinelands, Plumstead, Retreat, Rondebosch, Sunningdale, Scarborough, Sea Point, Simon's Town, Sir Lowry's Village, Somerset West, Steenberg, Steenbras, Stellenbosch, Strand, Table View, Tamboerskloof, Tokai, Vredehoek, Vissershok, Woodstock, Wynberg

MAIN HUBS:

EASTERN CAPE: East London, Port Elizabeth, Gqeberha, PE, Uitenhage, Zwelitsha

FREE STATE: Bloemfontein, Bethlehem, Odendaalsrus, Sasolburg, Virginia, Welkom

GAUTENG: Lenasia, Meyerton, Carletonville

KWAZULU NATAL: Ballito, Durban, Ethekweni, Durban North, Hillcrest, Pietermaritzburg, Pinetown, Salt Rock, Shaka's Rock, Umhlali, Ladysmith, Newcastle, Port Shepstone, Umlazi

LIMPOPO: Polokwane

MPUMALANGA: Nelspruit, Ermelo, Secunda, Standerton

WESTERN CAPE: George, Paarl, Elsie’s River, Worcester, Eerste Rivier, Macassar, Dunoon, Grassy Park, Heideveld, Gordon's Bay, Bothasig, Edgemead, Maitland, Sir Lowry's Pass Village, Salt River, Monte Vista, Thornton

NORTHERN CAPE: Kimberley

NORTH WEST: Klerksdorp, Kroonstad, Potchefstroom, Rustenburg

OUTLYING / REMOTE AREAS:

Anywhere not listed as a local area / main hub.

Note
* A parcel's weight is calculated as physical / volumetric - whichever is greater is applied to your order as per courier requirements.
** Order value is VAT inclusive.
*** Shipping Fee / Delivery Costs are calculated on the order value before discounts are applied.

2. Courier Delivery Times

2.1. Courier delivery time is usually 1 to 3 working days if you are within a local area / main hub, 3 to 5 working days if you are in an outlying area, or up to 7 working days if you are in a remote area - this is from the time that your parcel is dispatched from our warehouse. If there are any queries regarding which delivery times apply to you, please contact Canine and Co.

2.2. Delivery via courier door-to-door takes place Monday to Friday from 08h00 to 17h00. Orders might occasionally be shipped in 2 or more parcels due to logistics and timing, but generally all items are shipped together in one parcel. While the couriers usually deliver within the time specified above, these times are estimates and cannot be guaranteed. Canine & Co cannot be held liable for delays in delivery times.

3. Timing Until Dispatch

3.1. Once all the products you ordered are in our warehouse (generally between 2 to 4 days), you will receive an email confirmation. Thus, it can take up to 5 working days until your parcel is dispatched (handed over to the courier), but depending on the products in your cart, this might be slightly longer or shorter. These are estimated times only - we are reliant on quick turnaround times from both suppliers and courier companies.

3.2. Should a situation arise where stock is not available from a supplier or importer (out of stock or recently discontinued etc.), you will be notified and given the option of swapping this item or obtaining a credit voucher or refund.

3.3. If the parcel has been dispatched from Canine & Co and there is a delay in the expected delivery time due to the courier company, we will assist you as much as possible in dealing with the courier company (please see estimated delivery times in the section above).

4. Delivery Address

4.1. We require a DAYTIME physical address for delivery. Courier companies unfortunately cannot guarantee specific times that they will deliver your parcel, but it will be during working hours from a Monday to Friday. If you want your parcel delivered on a specific day (eg. a Monday or Wednesday), please make a note of this when placing your order. Further, if you are comfortable with delivery of the product to a neighbour / colleague / a person present in your home at the time, please include a note when ordering the products.

4.2. If the courier has attempted to deliver the parcel twice and has been unable to do so due to the residence / business being closed or vacant, you will be charged a re-delivery fee of the greater of R200 or the costs incurred by Canine and Co.

4.3. We only ship parcels to addresses within our South African borders. Please ensure that you include your FULL ADDRESS - including suburb and correct area code.

4.4. Please note that any requests to change the delivery address after your order has been dispatched from our warehouse may result in a delay of 1-2 business days. Courier drivers are generally on a planned route & might not be able to accommodate the change immediately.