PetSafe Big Cat Flap

Dispatch Time

The majority of orders are dispatched within 2 working days.

In some cases, delays may occur if we’re waiting on stock from slower suppliers, but we always aim to dispatch orders as quickly as possible. You’ll receive a confirmation email once your order has been handed over to the courier.

Estimated Delivery Times (from dispatch):

Main city hubs: 1–3 working days

Outlying areas: 3–5 working days

Remote areas: Up to 7 working days

Additional Info:

We deliver nationwide within South Africa.

Deliveries take place Monday–Friday during business hours.

Delivery times are estimates and may vary due to courier delays or location.

Please ensure your delivery address is correct to avoid delays.

What is the PetSafe Big Cat Flap designed for?

The PetSafe Big Cat Flap is a door-mounted pet door that gives cats and small dogs up to 11 kg safe, independent access between indoor and outdoor spaces. It features a secure 4-way lock with Locked, Unlocked, In-only, and Out-only modes for customisable access control.

Which doors is this flap suitable for?

The PetSafe Big Cat Flap fits standard doors with a thickness between 2.5 and 5 cm and can be installed on both interior and exterior doors. Glass door installation requires an adaptor, and tunnel extensions cannot be added to this model.

How do I install the PetSafe Big Cat Flap?

The flap is easy to install with included hardware and a cutting template, along with a step-by-step installation guide. Follow the provided guide carefully to ensure safe and correct installation.

What maintenance does the flap require?

Clean the clear flap and weather strips regularly to maintain a secure seal and smooth operation. The transparent flap features weather strips and bottom magnets that help keep your home comfortable by reducing drafts.

How should I introduce my pet to the flap?

Supervise your pet when first introducing them to the PetSafe Big Cat Flap to ensure safe and proper use. You can adjust the 4-way lock to different modes as your pet becomes more comfortable with the flap.