Returns & Refunds

Return and Refund Policy

Only products found to be damaged or faulty may be returned (this does not include certain foods which carry a 100% money back guarantee which is explained on that specific product page, or whereby there is a guarantee or warranty in place issued by the manufacturer / supplier (see Guarantees & Liabilities on our T's & C's page). The consumer must notify Canine & Co in writing within 7 days of receiving the product and return the product to Canine & Co. When returning any product, please ensure that it is returned in its original condition, and returned with the original packaging - including any documentation, manuals, warranty cards and other accessories. The cost of returning the product to Canine & Co is for the consumer's account, however at our discretion, Canine & Co may offer to reimburse the return transportation costs. This is assessed on a case by case basis by Canine & Co.

Please note:

  • Please contact us on info@canineandco.co.za for our return address.
  • Please allow 14 – 30 days for your return to be inspected and for us to create your credit voucher/arrange your refund. In some cases a handling fee of up to 15% will be levied against the order value.
  • Should a product be faulty / damaged, we will organise with the manufacturer / importer / supplier to assess the product. We are restricted to the supplier's guarantees and warranties, which may mean fixing the item instead of replacing it. Should they find the product to be in 100% working condition, and the fault be attributed to incorrect usage, we will not be able to offer a credit voucher or exchange the product. The cost of returning the product to us / the relevant supplier as well as the return to you (of a non-faulty product) will be charged for or not credited - whichever is applicable in each case.